Statistics for Management
- We provide call durations, times, results and also provide an audio and a transcription for every conversation.
- Charts showing calls, text messages by days and time, conformations data time information and downloadable summaries.
- Run metrics to find what calls work and what calls do not for both inbound and outbound conversations.
- Distribution charts allow you to view traffic over a period of time along with peak times for your client's scheduling.
- Cost and spend data allows you to budget your outbound calls, text messages and determine optimal timing for contact.
It today's world the company that supplies the best customer support gets and keeps the most clients. People need to talk with someone to answer their specific questions and schedule appointments without having to be within the your office's work day.
Sally is a cloud based system that is trained for generic conversations for medical offices. You can add answers to specific questions if, say a dentist might want to proving pricing for common procedures or terms for payment. A cruise line might want to answer the top 20 questions that they receive and transfer to a human if a new question is asked.
Your data is saved in a secure environment using SSL with phone numbers, call history and call logs all being saved unrelated to each other and only combined at the display interface mitigating the risk of hacking. Data can also be saved on your premises if required.
There is an additional cost to setup a custom vocabulary if you require more than our standard scheduler vocabulary. Then you can ether pay per calendar Sally schedules or per phone call minute ($.20) and per text message sent ($.10).